Communication

We are always looking at ways to improve communication with parents and get information to you quickly. We have recently upgraded our Management Information System; the new system allows us to contact parents win a more streamlined and efficient way. We may use AI tools to support writing in our communications.

We use the following systems in school to communicate with parents and carers:

Bromcom MCAS (MyChildAtSchool)

The My Child at School (MCAS) app is Bromcom's parent portal that provides real-time access to your child's school information. Unlike other school apps, MCAS updates live, meaning you see information as soon as it's entered by the school.

📢 Important Notice for Parents: Oakwood is now using the Bromcom MCAS app for all future communication with parents. It is essential that you download and install the app following the steps below.

Evidence for Learning

We have parent access to the Evidence for Learning App (EfL), this app allows parents to view children's evidence and also upload photos and evidence from home.

The app is accessible from all tablets and phones and it allows you to see photos and comments to keep you up to date. It also allows you to comment on your child’s learning and upload your own photos or comments about activities at the weekend or significant events that can then be shared with the class.

Family App How To Guide

We will also send information by:

Email – Please ensure your email address is up to date. (This can be done by using MCAS or by contacting the school office)

SchoolGrid (Lunches)

We use SchoolGrid, an online system for ordering and paying for school meals.

What You Need to Do

You will receive a welcome email directly from SchoolGrid.

This email will contain instructions on how to activate your account and create your password.

To set up your SchoolGrid account, the school will securely share the necessary parent and pupil information with SchoolGrid. You can view SchoolGrid’s Privacy Policy here (copy and paste into your browser):
https://app.schoolgrid.co.uk/termsofuse/Privacy-Policy.pdf

Ordering Meals

· Meals can be ordered daily, weekly, monthly or even on a termly basis.

· You can also make a same day order up to 8:55 am.

If your child receives free school meals, you must still place the order through SchoolGrid.

Paying for Meals

If you pay for school meals, there are two payment options:

Card Top-Up
Add credit to your account using your debit or credit card.
Direct Debit

○ Payments are collected monthly in arrears.

○ The amount may vary depending on the number of meals taken.

○ You will receive a statement two weeks before the payment is collected. This will confirm the exact amount, the collection date, and the meals included.

Please ensure your email address and mobile numbers are up to date. (This can be done by contacting the school office).

You can also visit the MCAS website to access this information - https://www.mychildatschool.com/MCAS/MCSParentLogin

To place a meal order, your account must either have sufficient credit or an active Direct Debit. If not, you will receive a reminder message, and you will be unable to complete the order.

Cancellations

If your child will not be taking their meal, please remember to cancel the order on SchoolGrid. If you do not cancel, you may still be charged. Cancelling also helps us reduce food waste.

Need Help?

If you have any questions or need support with SchoolGrid, you can contact their support team:

● Email: support@schoolgrid.co.uk

● Phone: 01506 300310

We hope that SchoolGrid makes ordering and paying for school meals easier and more convenient for everyone.

If you have any questions or require support with the new system, please do not hesitate to contact the school office.

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